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Accessibility

Effective date: 2026-05-27 · Last updated: 2026-05-27

AJL Attorney Service (“AJL,” “we,” “us”) is committed to making this website usable by everyone, including people who rely on assistive technologies. Accessibility is not a checkbox for us — it is part of how a legal-support service has to operate. If a paralegal cannot navigate the site to send us a serve, the site has failed at its actual job.

1. Standards we follow

We aim for this site to conform to Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, the international accessibility standard most U.S. courts and regulators reference. We also design to meet:

  • Title III of the Americans with Disabilities Act (ADA) — the federal commercial-accommodations standard, as applied by U.S. courts to public-accommodation websites.
  • California Unruh Civil Rights Act (Cal. Civ. Code § 51) and the California Disabled Persons Act (Cal. Civ. Code § 54) — the California civil-rights framework that has been applied to website accessibility claims.
  • Section 508 of the Rehabilitation Act — the federal standard for electronic and information technology. We include it because law firms doing federal work expect their vendors to meet it.

2. What we test

Every release of this site is verified against the following before it goes live:

  • Keyboard navigation — every interactive element (links, buttons, form fields, the services dropdown, the contact form) is reachable and operable using a keyboard alone, with a visible focus indicator at every step.
  • Skip-to-content link at the top of every page so screen-reader and keyboard users do not have to traverse the header on every navigation.
  • Semantic landmarks — <header>, <nav>, <main>, <footer> are present so assistive technologies can announce page regions.
  • Heading structure — each page has a single <h1> and nested headings that match the visible structure, not a sequence picked for visual weight.
  • Color contrast — every text-and-background pair in our design system meets WCAG AA contrast at minimum (4.5:1 for normal text, 3:1 for large text). Tokens are checked when the brand palette changes.
  • Screen-reader narration — pages are spot-checked with VoiceOver (macOS / iOS) and NVDA (Windows) to confirm reading order is logical and form fields are correctly labeled.
  • Form accessibility — every input on the contact form has a programmatic label, required fields are marked both visually and to assistive technology, and error messages are announced (role=“alert”) when submission fails.
  • No color-only information — no instruction, status, or required field is communicated by color alone; text or shape carries the same meaning.
  • Image alt text — decorative imagery uses empty alt text (alt=“”) so assistive technology can skip it; informational imagery carries a descriptive alt attribute.
  • Page zoom and reflow — content is usable when zoomed to 200% in a desktop browser and reflows on viewport widths down to 320 CSS pixels without horizontal scrolling.
  • Reduced-motion respect — the site does not autoplay animation that would violate the user’s prefers-reduced-motion setting.

3. What we do not yet meet

We are honest about gaps. The following are known limitations as of the effective date above:

  • Third-party content. If we embed third-party content (e.g., a future map, video player, or scheduling widget), some of that content may not match our internal standards. When we embed something we cannot fully audit, we will say so on the page that hosts it and offer an alternative path to the same information.
  • Generated images. Any auto-generated social-share (OpenGraph) preview images use the page’s text content as the alternative. The image itself is decorative for screen-reader users.
  • PDF and document downloads. AJL does not currently publish downloadable PDFs on this site. If we do in future (white papers, court-filing form-fill templates), we will tag and structure them for screen-reader compatibility before publishing.

We do not currently maintain a formal third-party VPAT (Voluntary Product Accessibility Template). If a procurement process requires one, contact us — we will produce a VPAT-format conformance statement based on this site’s current state.

4. How to report an accessibility barrier

If you encounter content on this site that is difficult or impossible to use, please tell us. We treat accessibility barriers as priority bugs — they get triaged before non-blocking work.

Email support@ajlservice.com or call (916) 603-1643 with:

  • The page URL where the barrier occurred.
  • The assistive technology (if any) and browser you were using.
  • A short description of what you expected and what happened.

We aim to acknowledge accessibility reports within five business days and to either resolve the issue or provide a documented workaround within thirty calendar days, depending on the complexity of the fix.

5. Alternative ways to reach us

If the website is not the right channel for you, AJL accepts case intake by phone at (916) 603-1643 during business hours. After-hours messages are returned the next business day. You do not need to use the website to engage our services.

6. Updates to this statement

When we materially change the site’s structure, add new functionality (Phase 2 customer portal), or address a known limitation listed above, we will update the “Last updated” date at the top of this page. For substantial changes (for example, a new authenticated client portal that introduces new interaction patterns), we will publish a brief change note alongside the date.